We will gladly accept any return within the 30 day trial period, provided the item is in new or like-new condition. The 30 Day money back guarantee applies to purchase price and excludes money paid for 30 day trial (rent to try) cost and paid s/h. You will need to contact the Luminess Customer Care at 1-877-749-5777 and request a Return Authorization number (RA##) . Mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RA##. Any package missing a RA## will be refused and returned to sender at sender's expense. A package must be received in our return processing facility within the 30 day trial period which began on the date the product was delivered or within ten business days after RA## was issued, which ever is later. Packages containing expired RA##s may be refused and returned to sender at sender���s expense. Return packages must be post marked within five (5) business days of the RA## issue date. Merchandise received seven (7) days past RA expiration date will be subjected to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED 14 DAYS AFTER THE RA## ISSUE DATE WILL BE REFUSED AND RETURNED AT SENDER'S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization.
Customers on the Trial Pay Offer will not be billed additional monthly installment(s) as long as the goods are received before the next applicable installment payment. If you are charged any additional monthly payments and merchandise is returned within the 15 days after the issuance of return authorization date, you will be refunded any additional payments.
DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER. This number can be obtained by contacting our Customer Service Team at 1-877-749-5777 from Monday to Friday during business hours of 8.30 AM to 5.30 PM Central time.
Send all returns via a shipping method that can be tracked with a proof of delivery or confirmed (UPS/ FedEx / USPS Priority mail), insurance is recommended, send to:
LUMINESS AIR RETURNS RA##_____________
12802 Capricorn Stafford, Texas 77477
Along with your return please be sure to include the following:
Customers opting to pay with our multi-payment method will be billed in the following manner: Trial offer charge fee, security deposit (equivalent to 1 agreed upon installment payment), shipping and handling and a processing fee will be charged at the time of order. Trial offer charge fee plus shipping and handling will be charged at the time of order. Any additional accessories, rush shipping fees, and additional product will also be billed immediately along with the trial and s/h fees. Customer will be automatically billed first installment after 30 days from order date and then subsequent installments in 30 day increments until full balance is paid-off in full. Number of installments and installment amount will depend on agreed offer and acceptance of additional accessories and or continuity programs if applicable. If any scheduled payment is missed or declined, the customer will additionally be responsible for a late payment charge of $20.00, and all collection fees, including without limitation, attorneys fees that may result.
The Luminess Air Club offers the convenience of having refills of your Luminess Air cosmetics delivered to your door steps in a timely and automatic manner. You will receive your two shades ever so often as agreed, product will be delivered to your address. All you pay is $26 per month or as agreed. Delivery cycles can be changed at any time by contacting Luminess Care at 1-877-749-5777.
All orders with regular shipping are shipped between 2 and 6 weeks* after receiving order (start order date). Start Order dates are calculated from the first weekday after order is called in or ordered via website. Orders with optional Rush shipping are shipped within 7- 10 business days. Consumers can expect an average of 2 to 10 days to receive delivery after order is shipped from our facility.
Contact us if you have not received your product within respective applicable delivery time. *These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Regular shipping is 2-6 weeks. These regular shipping weeks may vary during "high volume days" such as holidays by up to two weeks earlier or two weeks later than estimated.
Customers will be responsible for all charges associated with shipping and handling on return postage and a minimum 25% re-stocking fee on full purchase price will be assessed to receive and reprocess your order. Refused packages will not automatically stop us from making additional installment payments if applicable. Initial shipping and handling charges are not refundable. Refunds on authorized returned trial offer product will be processed within 30 days of receiving returns. Allow up to 8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us IMMEDIATELY (1-877-749-5777) immediately before calling your credit card company as this will expedite claims). Partial or no refunds may apply if product is received incomplete or returned after RA## allowable date. Customer who originally paid by Check By Phone or by electronic check withdrawal will be issued a refund check within four (4) weeks of us receive and approving return.
Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund is issued because we are unable to identify that return was ever received at our facility.
Customer is responsible for all collection and attorney fees in the event unpaid balance has to be collected by a third party collection service. Notify us immediately if your credit card information changes, especially if you are on a payment program with a future outstanding balance. Balance can be transferred or sold to third party factor or financial institution.
A 30 day money back guarantee offer is available to USA and Canada customers only. All international sales are considered final and cannot be returned. Cancellation of packages which have already been shipped is not allowed. Refused packages will result in restocking fees and both sending and returning shipping/handling/ processing charges. International packages will be assessed international delivery fees and person in shipping information will be responsible for paying any applicable tariff/duty as we do not collect such charges before shipping product. All international orders are shipped within 3 business days of receiving the order and delivery may be delayed due to customs and local government laws for importing good are applicable. Rush delivery may be subject to availability.